Refund

Refund policy

Title

Last updated: Jan 2026

1. General

2. Damages

3. Shipping

4. European Union 14 day Cooling Off Period

5. Refunds for Physical Products

6. Refunds for The Unfollowing Process

7. Refunds for Digital Products

8. International Orders

1. general

We strive to ensure you're completely satisfied with your purchase. However, if you need to make a return or request a refund, please carefully review our policy below.

Quick Reference - Which Policy Applies to You:

Physical products (Space for Yourself, Space for Work, etc.) → See Section 5
The Unfollowing Process (VIP membership) → See Section 6
Other digital products → See Section 7

Return Address for Physical Products:

下京区中堂寺前田町6番15
English: Unfollowing, 6-15 Chudojimaedacho, Shimogyo-ku, Kyoto 600-8804

Contact: help@unfollowing.com

2. damages

Products must be returned in their original condition. Unfollowing is not responsible for damages caused by shipping carriers, such as dents or damage to the shipping box.

If your box is damaged during transit, please file a complaint with the carrier directly. All products are inspected for dents, defects, or errors before leaving our warehouse. Returns will only be accepted for issues such as printing or assembly errors caused during manufacturing.

3. shipping

We offer two carrier options for international shipments:

UPS Standard Shipping

Estimated delivery: 10-30 business days
Economical option for non-urgent orders

FedEx Express Shipping

Estimated delivery: 2-7 business days
Expedited option for faster delivery

Please note that delivery timeframes are estimates and may vary based on destination, customs processing, and other factors beyond our control.

Package Insurance

All shipments are protected with premium insurance coverage at no additional cost to you. This ensures your order is fully protected during transit.

Our Responsibility

Unfollowing is responsible for packages that are:

Damaged during transit by the carrier
Lost or missing due to carrier error

If your package experiences any of these issues, please contact us immediately and we will resolve the matter by reshipping your order or issuing a refund.

Customer Responsibility

Unfollowing is not responsible for:

Custom fees
Delays caused by customs, weather, natural disasters, or other circumstances beyond carrier control
Packages stolen after successful delivery (e.g., porch theft)
Packages marked as delivered by the carrier
Packages returned to us due to failed delivery attempts or invalid shipping addresses

Reshipment Fees

If your package is returned to us due to failure of pickup or an invalid address, the customer is responsible for paying a reshipment fee to have the order sent again.

To avoid this, please ensure your shipping address is complete and accurate at checkout.

Questions?

If you have any questions about your shipment or need assistance, please contact our customer support team at help@unfollowing.com

4. european union 14 day cooling off period

Physical Products: If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Digital Content and Memberships: Under EU law, you have the right to cancel digital content or services (including The Unfollowing Process membership) within 14 days of purchase. However, by starting the program or accessing digital content immediately upon purchase, you expressly agree to waive this right of withdrawal. If you do not wish to waive this right, please contact us at help@unfollowing.com before accessing any content, and we will delay your access until after the 14-day period.

5. refunds (physical)

We stand behind the quality of our products. Please read our return policy carefully before making a purchase. Defective items must be returned with all included components and, if possible, in their original packaging. We understand that the defect itself may affect the product's condition, and this will not disqualify your return.

Refunds are accepted for defective products only.

Returns must be received by us within 30 days of delivery.
Customers are responsible for all return shipping costs. We do not provide prepaid return labels. All returns must be shipped to Japan at the following address:
- Japanese: 下京区中堂寺前田町6番15
- English: Unfollowing, 6-15 Chudojimaedacho, Shimogyo-ku, Kyoto 600-8804
Any import duties, customs fees, or taxes incurred during the return process will also be deducted from the refund amount.
Shipping costs are non-refundable.
Approved refunds will be processed within 7–10 business days after the returned item is received and inspected.
No returns for "change of mind"

If you believe your product is defective, please contact us within 7 days of delivery with your order number, a description, and photos if possible of the defect. Once your return is approved, we'll provide instructions for sending it back. Customers in the European Union may have additional rights under Section 4.

6. refunds for the unfollowing process

Our Guarantee: We guarantee that if you complete The Unfollowing Process as designed, you will experience a measurable shift in how you relate to the issue you've been stuck with. This doesn't mean your issue will be "solved," but that your perspective on it will change—you won't feel stuck in the same way you did when you started.

How We Measure Progress: Throughout the program, you'll track your progress through checkpoint questions in your journal submissions after each class. These checkpoints measure changes in how you perceive and feel about your stuck issue through:

Direct reflection questions about what has changed
Numerical ratings comparing your current state to your baseline
Comparative assessments of how you feel about the issue now versus when you started

These measurements create an objective record of your progress through the program.

Eligibility Requirements: To qualify for a refund under our guarantee, you must:

Complete all classes in The Unfollowing Process
Submit all required journal entries, including checkpoint questions
Submit your final journal entry after the last class
Request your refund within 30 days of submitting your final journal
Demonstrate through your checkpoint responses that no measurable shift occurred in how you relate to your stuck issue

How to Request a Refund: Contact us at help@unfollowing.com within 30 days of your final journal submission with your Skool username and a brief explanation. We'll review your submitted journals and checkpoint responses within 7 business days and process approved refunds within 10 business days.

Refund Amount: Refunds apply only to VIP memberships (our completion tier) and will not exceed the cost of one annual membership, regardless of how long it took you to complete the program.

What Disqualifies You:

Incomplete participation (missing classes or journal submissions)
Failure to complete checkpoint questions in your journals
Requesting a refund based on personal preference ("I didn't like the Process")
Requesting a refund more than 30 days after your final journal submission

Subscription Cancellation: You may cancel your monthly Skool membership at any time. Cancellations take effect at the end of your current billing cycle. No refunds are provided for partial months, and you will retain access to the community until the end of your paid period.

Important Notes:

The guarantee applies only to VIP members who complete the entire program with all required documentation.
This guarantee does not apply to physical products purchased separately (see Section 5 for physical product returns).
EU customers: See Section 4 regarding your right of withdrawal for digital services.

7. refunds for digital products

No Refunds on Digital Products: Due to the nature of digital content, all sales of standalone digital downloads, guides, or other non-physical products are final. Once you have access to digital content, we cannot offer refunds.

This section does not apply to The Unfollowing Process membership, which has its own guarantee (see Section 6).

8. international orders

Customers are responsible for all shipping fees, including any applicable international import fees.

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