1. General

We want you to receive your order in good condition.

Because our products are printed, packed, and shipped as finished physical goods, we do not offer refunds, returns, or exchanges unless the product arrives defective or damaged.
 

If your product arrives defective or damaged, we will replace it. 

We do not offer refunds for:

• Change of mind
• Not liking the product
• Ordering the wrong item
• Missing a promotion
• Shipping delays outside our control
• International duties, taxes, or import fees
• Digital products
• The Unfollowing Process or memberships

Contact: support@unfollowing.com
 

2. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery.

Email us at help@unfollowing.com with:

• Your order number
• A clear photo of the damaged or defective item
• A photo of the packaging
• A short description of the issue

If we confirm the product is defective or was damaged in transit, we will send a replacement.

We only replace the affected item. We do not issue refunds.

Damage caused by normal use, handling, storage, or wear is not covered.

 

3. Shipping

We offer shipping options at checkout. Please note: We do not control the shipping companies fees, mark up their fees, control their timing, or otherwise have any control of what happens when they take receipt of your product. We are happy to try to help you identify what's happening with the carrier but please note that thec carrier's services are not part of our services, they are a separate company. 

Estimated delivery times are estimates only. Delays can happen because of customs, weather, carrier issues, holidays, or other events outside our control.

We are not responsible for:

• Shipping fees
• Customs fees
• Import taxes
• Duties
• Carrier delays
• Packages marked as delivered by the carrier
• Incorrect or incomplete shipping addresses
• Packages refused by the customer
• Packages returned because they were not picked up

If a package is returned to us because of an incorrect address, failed delivery, or refusal, the customer is responsible for the cost to ship it again.

 

4. Physical Products

We do not accept returns for physical products unless the product arrives defective or damaged.

Please review your order carefully before checking out.

Once an order is placed, we cannot guarantee that changes or cancellations can be made before fulfillment. Ensuring you use the correct address is your responsibility. 
 

5. The Unfollowing Process

The Unfollowing Process is a guided digital program, membership, and community experience.

Payments for The Unfollowing Process are non-refundable unless a written money-back guarantee is clearly stated on the sales page at the time of purchase.

If a guarantee is offered, the terms on that sales page will apply.
 

6. Digital Products

All digital products are final sale.

Because digital products give immediate access to content, we do not offer refunds, returns, or exchanges for digital purchases.

This includes, but is not limited to:

• Digital card decks
• Digital workbooks
• PDFs
• Downloads
• Online lessons
• Community access
• Membership content

7. International Orders

Customers are responsible for all shipping fees, customs fees, duties, taxes, and import charges.

We are not responsible for delays caused by customs or local delivery services. We can not control your country's fees, policies, or those of the international shipping company you choose. 
 

8. Questions

For questions about your order, please contact:

help@unfollowing.com