Refund

Refund policy

Title

Last updated: Jan 2025

1. General

2. Damages

3. Shipping

4. European Union 14 day Cooling Off Period

5. Refunds

6. International Orders

1. general

We strive to ensure you’re completely satisfied with your purchase. However, if you need to make a return, please carefully review our policy below:

Returns must be received by us within 30 days of delivery. See section 5 for details.

Return Address:

下京区中堂寺前田町6番15
English: Unfollowing, 6-15 Chudojimaedacho, Shimogyo-ku, Kyoto 600-8804

Contact: help@unfollowing.com

2. damages

Products must be returned in their original condition. Unfollowing is not responsible for damages caused by shipping carriers, such as dents or damage to the shipping box.

If your box is damaged during transit, please file a complaint with the carrier directly. All products are inspected for dents, defects, or errors before leaving our warehouse. Returns will only be accepted for issues such as printing or assembly errors caused during manufacturing.

3. shipping

United States: In-stock orders ship within 3-5 business days for regular shipping and 1-3 business days for express shipping. If inventory is unavailable, your order may experience up to a 4-week delay before shipping from our USA operations base. Our products are manufactured in Vietnam and need time to be produced and shipped to USA. Once shipped, the standard timing applies.

Vietnam: Orders ship via DHL or FedEx and take 7-15 business days once in stock.

International: Standard shipping takes 10-35 business days. DHL Express is available for an additional charge and delivers within 4-7 business days.

Once your product is handed off to the shipping carrier, we are not responsible for delays, missing packages, or stolen items. Priority packages include $50 insurance. If you’d like to purchase full-value insurance for your package, please contact us via email. If your package is returned to us due to failure of pickup or an invalid address, the customer is responsible for a reshipment fee.

4. european union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

5. refunds

We stand behind the quality of our products. Please read our return policy carefully before making a purchase. Defective items must be returned with all included components and, if possible, in their original packaging. We understand that the defect itself may affect the product’s condition, and this will not disqualify your return.

Refunds are accepted for defective products only.

Customers are responsible for all return shipping costs. We do not provide prepaid return labels. All returns must be shipped to Japan at the following address:
Japanese: 下京区中堂寺前田町6番15
English: Unfollowing, 6-15 Chudojimaedacho, Shimogyo-ku, Kyoto 600-8804
Any import duties, customs fees, or taxes incurred during the return process will also be deducted from the refund amount.
Shipping costs are non-refundable.
Approved refunds will be processed within 7–10 business days after the returned item is received and inspected.
No returns for “change of mind”

If you believe your product is defective, please contact us within 7 days of delivery with your order number, a description, and photos if possible of the defect. Once your return is approved, we’ll provide instructions for sending it back.

Customers in the European Union may have additional rights under Section 4.