1. General

We want you to receive your order in good condition.

Because our products are printed, packed, and shipped as finished physical goods, we do not offer refunds, returns, or exchanges unless the product arrives defective or damaged. If your product arrives defective or damaged, we will replace it.

We do not offer refunds for:

• Change of mind
• Not liking the product
• Ordering the wrong item
• Missing a promotion
• Shipping delays outside our control
• International duties, taxes, or import fees
• Digital products
• The Unfollowing Process, except as described in Section 5

Nothing in this policy limits any rights you have under the mandatory consumer protection laws of your country. Where those laws give you rights that this policy does not, those laws apply.

Contact: help@unfollowing.com
 

2. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or is the wrong item, please contact us within 7 days of delivery.

Email us at help@unfollowing.com with:

• Your order number
• A clear photo of the damaged, defective, or incorrect item
• A photo of the packaging
• A short description of the issue

If we confirm the product is defective, was damaged in transit, or was the wrong item, we will send a replacement of the affected item. Where a replacement is not possible, we will work with you to make it right. Damage caused by normal use, handling, storage, or wear is not covered.
 

3. Shipping

We offer shipping options at checkout. Please note: we do not control the shipping companies' fees, mark up their fees, control their timing, or otherwise have any control over what happens when they take receipt of your product. We are happy to try to help you identify what's happening with the carrier, but please note that the carrier's services are not part of our services — they are a separate company.

Estimated delivery times are estimates only. Delays can happen because of customs, weather, carrier issues, holidays, or other events outside our control.

We are not responsible for:

• Shipping fees
• Customs fees
• Import taxes
• Duties
• Carrier delays
• Packages marked as delivered by the carrier
• Incorrect or incomplete shipping addresses
• Packages refused by the customer
• Packages returned because they were not picked up

If a package is returned to us because of an incorrect address, failed delivery, or refusal, the customer is responsible for the cost to ship it again.
 

4. Physical Products

We do not accept returns for physical products unless the product arrives defective or damaged.

Please review your order carefully before checking out.

Once an order is placed, we cannot guarantee that changes or cancellations can be made before fulfillment. Ensuring you use the correct address is your responsibility.

Pre-Orders

Some items are sold as pre-orders and ship when they become available. Any ship date shown for a pre-order is an estimate only and may change. Placing a pre-order authorizes payment at the time of purchase. You may cancel a pre-order for a full refund at any time before it ships by emailing help@unfollowing.com. Once a pre-order has shipped, the standard terms in this policy apply.

5. The Unfollowing Process

The Unfollowing Process is a one-time purchase that gives you access to a guided digital program and community experience. It is not a subscription. All sales are final. Payments for The Unfollowing Process are non-refundable except under the guarantee described below.

Our Guarantee

We guarantee that if you complete The Unfollowing Process as designed, you will experience a meaningful shift in how you relate to the issue you've been stuck with. This doesn't mean your issue will be "solved," but that your perspective on it will change — you won't feel stuck in the same way you did when you started.

How We Track Progress

Throughout the program, you record your own progress through checkpoint questions in the journal you submit after each class. It is your responsibility to complete every exercise, record your responses, and submit each journal, including your final journal after the last class. These checkpoints capture changes in how you perceive and feel about your stuck issue through:

• Direct reflection questions about what has changed
• Comparative assessments of how you feel about the issue now versus when you started

The journals you submit are the record we use to review any refund request. If the required exercises, responses, and journals have not been completed and submitted, we have no record to review and cannot approve a refund.

Eligibility Requirements

To qualify for a refund under our guarantee, you must:

• Complete all classes in The Unfollowing Process
• Submit all required journal entries, including checkpoint questions
• Submit your final journal entry after the last class
• Request your refund within 15 days of the date you play the final video in the course
• Show through your checkpoint responses that no shift occurred in how you relate to your stuck issue

How to Request a Refund

Contact us at help@unfollowing.com within 15 days with your Skool username and a brief explanation. We'll review your submitted journals and checkpoint responses within 7 business days and process approved refunds within 10 business days.

Because The Unfollowing Process is self-paced, "completion" is marked by the date you play the final video in the course, which is recorded automatically in our system. The 15-day refund window runs from that date, not from the date you believe you finished. We rely on our own records of course activity to determine this date. To qualify, you must have finished the entire Process and submitted all required work, and your request must reach us within these 15 days. The window is not extended if any of your work is submitted late.

Refund Amount

Refunds under this guarantee are limited to the amount you have paid for The Unfollowing Process. If you are paying under a payment plan, an approved refund covers the amounts you have paid to date, and any remaining scheduled payments are cancelled.

What Disqualifies You

• Incomplete participation (missing classes or journal submissions)
• Failure to complete checkpoint questions in your journals
• Requesting a refund based on personal preference ("I didn't like the Process")
• Requesting a refund more than 15 days after the date you play the final video in the course

Payment Plans

The Unfollowing Process may be offered as a single payment or as a payment plan of scheduled installments. A payment plan is simply a way to pay the one-time price over time — it is not a subscription and does not create a right to cancel. When you enroll under a payment plan, you agree to pay the full price in all scheduled installments. Choosing a payment plan does not change the final-sale terms above, and stopping payment does not cancel your purchase or entitle you to a refund. The only circumstance in which scheduled payments are cancelled is an approved refund under the guarantee described in this section.
 

6. Digital Products

All digital products are final sale.

Because digital products give immediate access to content, we do not offer refunds, returns, or exchanges for digital purchases.

This includes, but is not limited to:

• Digital card decks
• Digital workbooks
• PDFs
• Downloads
• Online lessons
• Community access, except as described in Section 5
• The Unfollowing Process program content, except as described in Section 5

7. International Orders

Customers are responsible for all shipping fees, customs fees, duties, taxes, and import charges.

We are not responsible for delays caused by customs or local delivery services. We cannot control your country's fees or policies, or those of the international shipping company you choose.
 

8. Questions

For questions about your order, please contact:

help@unfollowing.com